Service Department Service Department

Service Department

When you’re invested in making sure your heavy duty truck, and medium duty truck stays in great working order for years to come, you need knowledge and skill you can count on. We are a certified Kenworth Premier Care Parts and Service provider and our highly trained technicians are dedicated to maintaining and servicing your Kenworth Trucks. Technicians are on site at all of our locations and our Road Call team is ready to help in an emergency.

We also service a variety of makes and models including Freightliner, Peterbilt, International and others.

Here at Hissong Group, we know that you have a destination and a deadline, and we will help keep your truck rolling.
Download the monthly service flyer here.

The service departments at Kenworth of Columbus and Kenworth of Richfield can perform clutch flywheel grinding and resurfacing. Grinding a flywheel will remove hot spots, true the surface, remove small surface cracks and improve the grip of your truck’s clutch disc. See the process video here.

Kenworth of Columbus now offers heavy-duty wheel alignment for trucks with multiple steered axles, buses and light commercial vehicles, trailers and semi-trailers, agricultural and earth-moving vehicles, mobile cranes and military vehicles and motor homes. 3 axle tractor application is $450 (labor only), 3 axle dump/vocational application is $550 (labor only), each additional drop axles is $140 (labor only). Call Kenworth of Columbus at 800-589-9400 for details.

24 / 7 Mobile Fleet Service

Our well-equipped mobile service trucks will come to you, either on the road or on location at your convenience. Kenworth Certified Technicians can handle most repairs without having to tow your rig to the dealership.

Mobile Fleet Service Engine Diagonstics, Air Brakes, Hydraulic Brakes, HVAC Repairs, ABS Diagnostics, Starting System, Cooling System, Charging System, Liftgate Service, Lighting, Trailer Suspension, Light Welding, Hydraulic System, Fluid & Filters, DOT Inspections, OEM Maintenance, Differential Service, Engine Adjustments, more…

Call (866) 766-1725

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Truck Tech


An innovative new technology, standard in every new Class 8 Kenworth with a PACCAR MX-13 engine.

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Kenworth Premier Care

The PremierCare Gold Certified dealer network is another way that Kenworth is delivering premium value for customers throughout the life-cycle of the product.

Premier Care – Express Lane: When the unexpected happens, PremierCare ExpressLane provides an expert diagnosis and estimate of the time and cost of repair — within two hours. Every Kenworth PremierCare Gold Certified dealership has dedicated ExpressLane technicians to support the two-hour diagnosis. By knowing what to expect, you can make important decisions regarding the driver and the load faster than ever before.

Premier Care – Service Excellence: Trust factory-certified technicians with advanced engine training and immediate access to a vast inventory of quality parts to streamline your service solution. Every PremierCare Gold certified location offers extended evening and weekend hours. TruckTech+ professionals can help diagnose issues leveraging Kenworth’s TruckTech+ remote diagnostics system, before the truck arrives at the dealer.

Premier Care – Roadside Assistance: Kenworth PremierCare Roadside Assistance is on call 24 hours a day, 365 days a year to connect you with the help you need anywhere in North America. 1-800-KW-ASSIST puts you in touch with a highly trained Kenworth heavy truck specialist who can manage emergency service and unplanned repairs, schedule preventive maintenance and expedite parts ordering.

Premier Care – Driver’s Lounge: PremierCare Gold Certified dealers offer a comfortable driver’s lounge with amenities that make it easy to relax – or remain productive – for as long as your truck is in the shop. Just another way to say we appreciate your business and value your time.

Repairs: All our dealerships can handle any repair, big or small. We do complete warranty work for PACCAR, Cummins and CAT, and our dealerships are certified to repair Eaton-Fuller transmissions and vehicle air conditioning. Our Richfield and Columbus dealerships are certified to repair Allison Transmissions.

DPF Cleaning: Our service experts recommend dpf cleaning every 200,000 miles to keep your truck running smoothly. See the process here. Available at our Ashland and Richfield locations.

Extended Hours: Until 9:00 p.m. in Richfield and Canton, 10:00 p.m. in Zanesville and midnight in Columbus.

Roadside Assistance: Our Road Call team is available 24/7/365 to help. 1-866-766-1725.

Mobile Fleet Repair: We bring our shop to you, whether on the road or at your location. Our mobile mechanics can do most repairs and preventative maintenance on-site including trailer repair.

Kenworth PremierCare Offers:

  • Fast help when you call 1-800-KW-Assist
  • Free registration
  • Preventative maintenance cutting costs and downtime
  • Assistance with towing, jump and pull starts, tires, mechanical repairs and pm services
  • An efficient roadside assistance that tracks all aspects of your job
  • Custom-mapping technology that locates the nearest Kenworth dealer, other PACCAR dealer or independent service provider
  • Personalized customer profiles to specify your roadside assistance preferences
  • Bilingual representatives to ensure quality assistance

Fleet Support For The World’s Best

You’ll get the support you need for your Kenworth trucks and every vehicle in your fleet with Kenworth PremierCare Roadside Assistance. Working directly with your drivers or dispatchers, breakdowns are handled efficiently and professionally. If you’re a PACCAR Parts Fleet Services member, contact your Fleet Services representative to get set up.

Service Locations

Kenworth of Richfield

Richfield, Ohio

(800) 362-7490

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Kenworth of Canton

Canton, Ohio

(888) 844-4422

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Kenworth of Columbus

Columbus, OH

(800) 589-9400

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Kenworth of Ashland

Ashland, OH

(855) 281-1020

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Kenworth of Zanesville

Zanesville, OH

(888) 457-0320

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Kenworth of Cleveland

Cleveland, OH

(833) 383-2631

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