Careers - Branch Manager

Full-time | Sheffield Village, OH

Who is Hissong Group

Hissong Group, Inc., headquartered in Richfield, Ohio, has been a trusted full-service authorized Kenworth dealer for over 60 years.  With six dealerships and a TRP store situated across Ohio, Hissong Group provides comprehensive new truck sales, parts, and service for heavy and medium-duty trucks, including our Mobile Fleet delivering 24/7 roadside assistance.  Our commitment to customer relationships makes us a one-stop resource for the Ohio trucking community.

Position Overview

The Branch Manager is responsible for leading the day-to-day operations of a Kenworth dealership branch. This role oversees all departments — truck sales, service, and parts — to ensure operational excellence, profitability, and outstanding customer service. The Branch Manager plays a key role in business development, customer retention, and meeting sales goals, while fostering a positive and high-performing team culture.

Key Responsibilities

Leadership & Staff Development

• Supervise, mentor, and develop department managers to achieve sales, service, and parts performance goals.
• Approve hiring, terminations, and transfers of management-level staff while promoting growth and training initiatives.
• Conduct regular performance evaluations and provide ongoing coaching to improve productivity and morale.
• Lead weekly manager meetings to ensure alignment across all departments.

Operational Management

• Manage daily branch operations, ensuring efficiency and compliance with company standards.
• Develop and submit annual business plans and budgets to the VP of Operations and CFO for approval.
• Review financial statements, departmental forecasts, and operating metrics to maintain profitability.
• Provide accurate weekly updates to the VP of Operations regarding dealership performance.
• Ensure all financial reporting is accurate and submitted on time.

Sales & Business Growth

• Work in conjunction with the sales manager to drive truck sales to meet or exceed Kenworth heavy-duty and medium-duty truck quotas.
• Collaborate with the marketing manager to develop merchandising strategies and cost-effective advertising campaigns.
• Conduct market analysis to identify growth opportunities in truck sales, parts, and service.
• Build strong relationships with customers to improve satisfaction, retention, and repeat business.

Customer Experience

• Ensure exceptional customer service across all departments.
• Resolve escalated customer complaints professionally and promptly.
• Monitor the company’s reputation and take corrective action when needed.

Facility & Compliance Management

• Oversee facility maintenance, equipment upkeep, and inventory management.
• Ensure compliance with safety policies, company procedures, and industry regulations.
• Enforce company standards for cleanliness, merchandising, and safety in all work areas.
• Uphold the company’s Drug-Free Workplace Policy.

Qualifications

• Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience).
• 5+ years of leadership experience in the truck dealership, automotive, or heavy equipment industry.
• Strong understanding of truck sales, service, and parts operations.
• Proven track record of achieving financial and operational goals.
• Excellent leadership, problem-solving, and communication skills.
• Ability to analyze data, develop strategy, and drive performance improvements.

Ready to be World Best?

Apply Today!

Hissong Group is an equal opportunity employer.