Careers - Truck Sales Coordinator

Full-time | 1st Shift | Richfield, OH

Service Advisor- Kenworth of Richfield, Richfield, OH

About Hissong Group, Inc.
Hissong Group, Inc., a trusted full-service authorized Kenworth dealer for over 60 years, operates six dealerships and two TRP stores across Ohio. Headquartered in Richfield, we are dedicated to providing comprehensive new truck sales, parts, and service for heavy and medium-duty trucks. Our offerings include 24/7 roadside assistance through our Mobile Fleet. We provide a complete range of services, ensuring our customers have a one-stop destination for all their trucking needs.

 Our Commitment to Your Success:
We believe in investing in our team. We offer: 

World Best Professional Development:

• Comprehensive online and in-person training on the latest industry trends and technology.
• Access to cutting-edge diagnostic and repair technology.
• Mentorship program for new technicians.
• Clear advancement opportunities through internal promotions.
• Annual performance reviews and service awards.

World Best Benefits:

• Annual Allowance for tools, work boots, and safety glasses.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Section 125 pre-tax savings deductions.
• Company-paid and voluntary life and AD&D insurance.
• 401(k) retirement savings plan with company matching.
• Employee Assistance Program (EAP).
• Paid time off (vacation, sick, personal) and company holidays.
• Opportunities for advancement
• Company paid training
• Company-provided uniforms and laundry services.

Positive Work Environment:

• Employee recognition programs and referral bonuses.
• Company and employee events.
• Employee surveys to ensure your voice is heard.
• Thorough onboarding process.

Service Advisor Responsibilities:

Sales Support & Delivery

• Assist with the daily business of selling and delivering new medium- and heavy-duty trucks in accordance with company and Kenworth franchise policies.
• Provide technical support for truck specifications, dealer transfers, and demos to the outside sales team.
• Support customer deliveries, warranty registrations, and dealer transfers when needed.

Inventory Management

• Track new truck inventory by reviewing factory pre-bills and processing change orders on stock and customer-ordered vehicles.
• Coordinate scheduling for body installations and upfitting as required.
• Check in new truck deliveries to ensure accuracy, quality, and condition.
• Ensure efficient communication of inventory availability and vehicle cost analysis across dealership locations.

Factory & Engineering Coordination

• Spec and order new Kenworth chassis using manufacturer quoting tools.
• Communicate with Kenworth Engineering and Application Engineers on technical and specification matters.
• Administer factory programs, promotions, and reporting requirements to maintain strong manufacturer relationships.

Marketing & CRM Administration

• Produce and distribute sales promotions, including direct mail and digital campaigns.
• Manage advertising of new truck inventory on websites and media outlets.
• Maintain and update CRM database with accurate sales and customer information.

Compliance & Procedures

• Follow all accounting, procedural, and reporting requirements outlined in Sales Department policies and the Employee Handbook.
• Comply with all safety practices and company policies, including the Drug-Free Policy.
• Report unsafe activities to the Sales Manager promptly.

Other Responsibilities

• Perform additional duties as assigned to support the Sales Department and dealership operations. 

Qualifications:

• High school diploma or equivalent; technical school training preferred
• Valid driver’s license
• Strong diagnostic and repair skills
• Knowledge of medium- and heavy-duty trucks, chassis specifications, and body upfitting a plus
• Experience with CRM systems and inventory management preferred
• Ability to lift up to 50 lbs. and perform tasks requiring bending, stooping, and kneeling
• Ability to work in various weather conditions
• Strong organizational and communication skills
• Ability to work collaboratively with sales, engineering, and factory representatives
• Attention to detail with a focus on accuracy and efficiency

Ready to be World Best? Apply today!

Hissong Group is an equal opportunity employer.