Careers - Service Advisor

Full-time | 1st Shift | Richfield, OH

Service Advisor- Kenworth of Richfield, Richfield, OH

About Hissong Group, Inc.
Hissong Group, Inc., a trusted full-service authorized Kenworth dealer for over 60 years, operates six dealerships and a TRP store across Ohio. Headquartered in Richfield, we are dedicated to providing comprehensive new truck sales, parts, and service for heavy and medium-duty trucks. Our offerings include 24/7 roadside assistance through our Mobile Fleet. We provide a complete range of services, ensuring our customers have a one-stop destination for all their trucking needs.

 Our Commitment to Your Success:

We believe in investing in our team. We offer:

 World Best Professional Development:

• Comprehensive online and in-person training on the latest industry trends and technology.
• Access to cutting-edge diagnostic and repair technology.
• Mentorship program for new technicians.
• Clear advancement opportunities through internal promotions.
• Annual performance reviews and service awards.

 World Best Benefits:

• Annual Allowance for tools, work boots, and safety glasses.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Section 125 pre-tax savings deductions.
• Company-paid and voluntary life and AD&D insurance.
• 401(k) retirement savings plan with company matching.
• Employee Assistance Program (EAP).
• Paid time off (vacation, sick, personal) and company holidays.
• Opportunities for advancement
• Company paid training
• Company-provided uniforms and laundry services.

 Positive Work Environment:

• Flexible shift options (1st and 2nd shift – when applicable).
• Employee recognition programs and referral bonuses.
• Company and employee events.
• Employee surveys to ensure your voice is heard.
• Thorough onboarding process.

Service Advisor Responsibilities:

• Schedule, quote and assign work as required to run the Service Department as efficiently and profitably as possible. Follow up with customers as necessary.
• Correctly communicate Kenworth warranty parameters and policies to customers as it applies to each service request.
• Work with Warranty Administrator to assure the timely and accurate filing of claims and jobs are completed with-in the labor guidelines payable by the O.E.M.
• Verify any and all trucks through S.I.R. for delivery dates and/or any possible extended warranty. Up-sell to customer any additional work that we discover is needed during Federal Inspections, additional repairs outside the scope of normal P.D.I, mechanics inspection while performing routine jobs, etc.
• Coordinate with Sales Department regarding the receipt and delivery of all trucks, assuring that proper procedures and paperwork policies are adhered to.
• Keep Credit Manager & General Manager informed on shop bills, which might exceed the customer’s credit limit and get required approval.
• Have Service Manager’s approve department purchases not previously assigned or authorized.
• Analyze the market potential for all department services such as quick lube changes or contract maintenance.
• Allocate time each day to call a minimum of five new fleet customers to generate and develop new contract maintenance and express lube business. Also make calls to follow up with recent service customers to make sure they are satisfied with the work that was performed.
• Oversee status of tool bin and technician part counter on a weekly basis to maintain the most effective support of the Service Shop.
• Inform the service manager about new accounts or customers and ensure that a favorable first impression is achieved. Communicate any special allowances or needs that the customer was promised and follow up to assure we did what we said we would.
• Allow for flexibility in schedule to be available two Saturday’s a month and be able to cover the 2nd shift foreman’s vacation time.
• Promote the dealership’s Premier Care participation by signing people up for the Premier Care Roadside Assistance program. 
• Assist the Service Manager in implementing and achieving the goals and standards outlined by the Kenworth Dealer Excellence program as it pertains to the Service Department.
• Close the majority of repair orders in 24 hours.  Challenge and monitor any that remain open more than 24 hours with the goal of keeping them to a minimum.
• Additional duties may be added as needed.
• Abides by the company Drug Free Policy.
•  Make sure the shop is clean, professional at all times including:
• Write-Up Area
• Customer Lounge
• Service Shop
• Service Offices
• Maintain Service Department Pick Up Truck.
• Schedule Oil Changes and other necessary service.
• Schedule washing and interior cleaning. 

Qualifications:

• High school diploma or equivalent; technical school.
• Strong diagnostic and repair skills.
• Ability to lift 50lbs, and perform tasks that require bending, stooping, and kneeling.
• Ability to work in various weather conditions.
• Valid driver’s license. CDL a plus

Ready to be World Best? Apply today!

Hissong Group is an equal opportunity employer.