Careers - Shop Foreman

Full-time | 1st Shift | Zanesville, OH

Who is Hissong Group

Hissong Group, Inc., headquartered in Richfield, Ohio, has been a trusted full-service authorized Kenworth dealer for over 60 years.  With six dealerships and a TRP store situated across Ohio, Hissong Group provides comprehensive new truck sales, parts, and service for heavy and medium-duty trucks, including our Mobile Fleet delivering 24/7 roadside assistance.  Our commitment to customer relationships makes us a one-stop resource for the Ohio trucking community.

Who is Kenworth of Zanesville

When you expect the best in heavy-duty trucking, Kenworth of Zanesville delivers with unmatched service and support. Conveniently located off I-70 in eastern Ohio, this dealership serves as a vital link for regional and long-haul fleets alike. Kenworth of Zanesville offers everything you need to keep your trucks moving — from new and used truck sales, to a fully stocked parts department, to expert service technicians who get the job done right. Whether you’re passing through or based nearby, Kenworth of Zanesville is your trusted partner for all things trucking.

World Best Benefits

• Stay sharp and up-to-date on the latest industry trends and technology through online and in-person training
• Work with the best in the industry diagnostic and repair technology
• Annual Allowances for tools and work boots
• Mentorship Program – support for new technicians
• Offering 1st and 2nd Shift Opportunities at our dealerships
• Company provided Uniforms Services
• Medical and Prescription plans
• Dental plan
• Vision plan
• Health Savings Account
• Section 125 Pre-tax Savings Deductions
• Life and Accidental Death & Dismemberment (AD&D)-company paid
• Voluntary Life and AD&D
• 401(k) Retirement Savings with company matching
• Employee Assistance Programs (EAP)
• Vacation/Sick/Personal Time
• Paid Company Holidays
• Advancement opportunities – Internal Promotions
• Company and Employee Events
• Referral Bonuses 
• Employee Recognition Programs
• Annual Reviews
• Service Awards
• Onboarding

 Experienced Diesel Technician/Shop Forman

Do you take pride in your wrench work, thrive in a fast-paced shop, and have a deep understanding of heavy-duty trucks? Ready to step into a leadership role with a family-owned dealership that’s part of one of Ohio’s largest Kenworth groups? Kenworth of Zanesville is looking for a skilled and motivated Diesel Technician / Shop Foreman to help lead our service team and keep our customers’ trucks on the road where they belong.

Responsibilities

• Supervise and support all service floor technicians daily
• Assist with complex diagnostics and troubleshooting to keep repairs moving efficiently
• Perform quality control checks, including test drives and inspections as needed
• Monitor technician productivity and ensure work is completed accurately and on time
• Communicate with customers regarding repair status, delays, and financial responsibilities
• Maintain shop organization, enforce tool usage policies, and ensure cleanliness standards
• Enforce warranty procedures and ensure proper documentation to minimize claim rejections
• Assist with service write-ups and repair order scheduling
• Promote a positive, professional team culture by leading by example and resolving issues quickly
• Follow and enforce company safety protocols; report unsafe activities immediately
• Ensure compliance with company policies, timekeeping, and attendance standards
• Obtain prior approval from the Service Manager for any overtime, purchases, or time-off requests
• Participate in ongoing leadership training and stay up to date on OEM guidelines and procedures
• Maintain compliance with Hissong Group’s Drug-Free Workplace policy
• Apply strong mechanical knowledge of Kenworth and other heavy-duty truck systems to support technicians
• Demonstrate excellent diagnostic and problem-solving skills on the shop floor
• Communicate clearly and professionally with team members, technicians, and customers
• Act as a mentor, leader, and role model to foster growth and accountability
• Commit to high standards of safety, quality workmanship, and overall team success

 Requirements:

High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.    Associate's degree (A. A.) or equivalent from two-year College or technical school; and two-year related experience and/or training; or equivalent combination of education and experience. 

 Ready to be World Best?

Apply Today!

 Hissong Group is an equal opportunity employer.