Careers - Service Advisor

Full-time | 1st Shift | Richfield, OH


Come and be part of the BEST!


The Service Advisor works in a busy, fast paced environment. Writing up service orders and overseeing the day-to-day operations. You will be working with our customer base, mechanics, and our warranty administrators.


  • Schedule, quote and assign work as required to run the Service Department as efficiently and profitably as possible. Follow up with customers as necessary.
  • Communicate Kenworth warranty parameters and policies to customers as it applies to each service request.
  • Work with Warranty Administrator to assure the timely and accurate filing of claims and jobs are completed with-in the labor guidelines payable by the O.E.M.
  • Coordinate with Sales Department regarding the receipt and delivery of all trucks, assuring that proper procedures and paperwork policies are adhered to.
  • Maintain shop safety with monthly inspection and safety policies.
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to the Service Manager.
  • Abides by the company Drug Free Policy.
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